Shipping & Returns

Shipping and Returns

 

Shipping Policy

  • We attempt to process all orders in 24-48 hours
  • Standard shipping can take 3-7 business days
  • USPS Priority mail 2-3 days ( all equipment) Domestic only - Delivery confirmation included. Insurance is extra.
  • We may choose USPS instead of UPS as a shipping method if the cost is cheaper to send then you selected, but will arrive either quicker or in the same amount of time.  UPS packages have to be taken directly to the UPS center or we are charged additional fees for pick up which may go above the cost you paid for shipping, postage and delivery. 
  • UPS larger orders will be shipped UPS (large equipment orders) * UPS Does Not include Saturday & Sunday as a business day. So if you order something on a Friday it would be shipped on Monday. (Note: in the rare event I am out of town the order will go out the following day of my return).
  • Delivery - We cannot guarantee where or how the postal carrier delivers your package. Any requests such as "leave at front door", "place on back door porch", "give to neighbor", "ring doorbell", "call me when it is delivered", "beware of dog" (JK) or any similar requests cannot be honored as "we have no control over what the postal carrier can or will do". This response comes direct from the USPS office. Priority mail is normally put in your mail box or at the front door unless you request "signature authorization" or other means of security. I will sometimes write your request on the box in marker, but please know that GHOST OUTLET takes no responsability on where or how the USPS carrier delivers your mail and is not responsable or liable for delivery of your item once it has been given to and scanned by USPS for shipping to your address. Please use your tracking number to track and locate your package. 

International Orders

  • We ship to international addresses by USPS Express or Global Express only. Rates vary depending on destination and weight of package. On orders outside the U.S.A., we bill actual shipping charges via USPS, plus a $2.00 handling fee. International shipping costs vary widely depending on the destination, from $20.00 to more than $60.00. Please contact USPS to calculate a "guesstimate" of the shipping charges. Also note we do not cover or pay for any customs or duty fees that may or may not be charged to you by your country or customs department. That is FULL responsability of "you" the receiver. Fees imposed by your customs department varies from country to country. 
  • We cannot ship some Digital Dowsing products outside the USA per manufactuers request. 
  • Orders using Global Express Guaranteed will incur a $9.99 Postage and Handiling fee as special boxes not supplied by USPS or FedEx will need to be purchased and used to ship Global Express. Also a special trip to post office will need to be made in person, as USPS or FEDEx will NOT pick up package at our office.
  • We do not ship to India or countries or customers that are not confirmed or verified by PayPal. Due to heavy credit card fraud all orders overseas must be confirmed to be accepted and shipped out. 

Important Notice:

  • We will not accept International orders with Post Office ship to addresses. Your name and address must correspond to your credit card billing information in order for us to ship.
  • Once again Duty and Custom fees may apply depending on where you live. These fees are imposed by the Government where the customer resides, not Ghost Outlet.com. The Customer assumes all responsibility for any additional fees related to their purchase charged to them by customs or their mail carrier. 
  • We do not ship orders internationally where the bill to and ship to addresses are different or the name on the credit card/Paypal differs for obvious reasons. 
  • We can not ship orders without proper Credit Card / Paypal approval authorization. Unverified or unconfirmed orders maybe canceled and refunded by us for security reasons due to fraudulant charges in the past. 
  • USPS Express is all we use for international orders so they can be tracked. This maybe more costly but is better for consumer to track package and make sure it arrives. 
  • IMPORTANT: If you do not receive yor package within 3 - 4 weeks from it being shipped, you must contact your Post office or Customs department. Sometimes International shipments get held up in customs and will remain there until they pass inspection. or they contact you to claim your item. In most cases they may impose a tax or custom fee. We are not responsible for any fees or taxes imposed by your country once the package leaves the United States. It becomes the responsability of the receveiver - name and address on the package it is sent to and the responsability for the receiver to pick up the package themselves from their post office or customs department. 
  • We keep proof of all International shipments that go out via USPS tracking and if you do not insure the package or ship Global Express we cannot refund any shipments or items if they show confirmation of being received to the exact address that you submitted. 

 

Standard Return Policy

It is our standard policy to accept return merchandise within 2 weeks of the order date. To be eligible for return, the merchandise and contents of the box must be in the original unopened box. If the contents have been removed, used or altered in any way and then placed back into the box, the merchandise may not be returned to us.  However, we do make some acceptions up to 90 days as long as everything is in original condition with no marks, scratches and in original "complete"packaging. If you have merchandise which is unopened or in the original package, we will issue you an RMA (Return Material Authorization) and will give you an address to ship the product to. Return shipping to us is at your expense unless the return is a result of our shipping error at which point we will rectify the problem promptly without expense to you. We cannot do exchanges for a newer item, so please purcase with care. We will impose a 15% restocking fee if it is determined that the item has been used. Product that is returned to us without a RMA, will be returned back to the customer. Any item shipped FREE that is sent back to us within the 2 week return period, will incur a 15% restocking fee. All returns within the 2 week period will received full refund of item, plus any tax paid, minus shipping costs. We cannot issue a refund if the product is damaged in any way or over 90 days. Any merchandise that proves to be defective will be covered by the Manufacturer's standard Warranty Policy and will be replaced or repaired. Contact us and we will be happy to refer you to the proper customer service personnel to help you resolve your claim. Email us at info@GhostOutlet.com
Sales orders, T-shirts, and Limted items are non-returnable

Return Merchandise Authorization Form  After you have spoken with us, please print out and complete and include this form for any return. This will help us keep better track of any return. Thank you. 

RMA FORM pdf

 

 

 
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